Read Our Reviews in Marietta, GA

Disappointing Experience I purchased a truck from this dealership about three months ago, and unfortunately, I’ve already started having issues with it. My biggest concern is that it doesn’t appear the vehicle was thoroughly inspected before it was sold. I understand that used vehicles can have issues, but a dealership should perform its due diligence and properly check a vehicle from top to bottom before putting it on the lot and selling it to a customer. Three months into ownership and dealing with problems is frustrating, especially when you expect a dealership to stand behind the vehicles they ... Read More

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DealerRater - Aug 18, 2026

Disappointing Experience I purchased a truck from this dealership about three months ago, and unfortunately, I’ve already started having issues with it. My biggest concern is that it doesn’t appear the vehicle was thoroughly inspected before it was sold. I understand that used vehicles can have issues, but a dealership should perform its due diligence and properly check a vehicle from top to bottom before putting it on the lot and selling it to a customer. Three months into ownership and dealing with problems is frustrating, especially when you expect a dealership to stand behind the vehicles they sell. I would strongly recommend that anyone considering purchasing a used vehicle here have it independently inspected by a trusted mechanic before completing the purchase. Hopefully, the dealership will take this feedback seriously and improve its inspection process so future customers don’t end up in the same situation.

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The best cdjr dealer around

☆ Buyer beware — went in for one fix, came out with a brand-new problem Let me tell you about my experience at Ed Voyles Chrysler Dodge Jeep Ram of Marietta, because I am STILL shaking my head. I brought my Jeep Renegade in back in October to get the water pump replaced — a repair that was covered under warranty. Simple, right? Should've been. But here's where the story turns. I got my car back and almost immediately noticed it was making a strange noise the second I hit 80 mph. A noise it had NEVER made before I handed them ... Read More

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Google - Jun 17, 2026

☆ Buyer beware — went in for one fix, came out with a brand-new problem Let me tell you about my experience at Ed Voyles Chrysler Dodge Jeep Ram of Marietta, because I am STILL shaking my head. I brought my Jeep Renegade in back in October to get the water pump replaced — a repair that was covered under warranty. Simple, right? Should've been. But here's where the story turns. I got my car back and almost immediately noticed it was making a strange noise the second I hit 80 mph. A noise it had NEVER made before I handed them the keys. I dropped off a car that drove fine and picked up one with a mystery sound. You do the math. And then came the quote. Oh, the quote. The prices they threw at me were out of this WORLD — so sky-high I nearly fell over. I took my business elsewhere and got every single thing done for a fraction of what they wanted to charge me. Literally cheaper everywhere else. So now here I am, stuck trying to figure out why my car is suddenly making a noise it never made before, and honestly? I'm terrified to trust ANY shop now after this. That's the real damage — they didn't just overcharge me, they shook my faith in handing my car to anyone. Do yourself a favor and think twice before you trust this place with your vehicle

I was disappointed after having an 8:00 appointment, I arrived and was told they were unable to order that part because my 2004 Chrysler was too old. We proceeded to look at SUVs because I'm not ready to give away my car that has no problems with the engine and transmission. I LOVE Chrysler cars and will return to buy my 4th car from Chrysler,Dodge, Jeep and Ram.

Don’t buy a car from this dealership they call you on the phone. Tell you have all this wonderful equity built up in your vehicle. And then try to rake you over the coals. The worst experience I’ve ever had trying to buy a car.

Lindsey was my advisor, and I had a great experience working with her. She was knowledgeable, responsive, and very helpful in addressing all of my questions. I especially appreciated how upfront she was about the available options. Her guidance made the process much easier to navigate. Highly recommend her

Had the best experience buying a Jeep Grand Wagoneer from Ed Voyles in Marietta! We have purchased many new vehicles but the experience here was smooth and faster than normal! Staff is very helpful and knowledgeable! Highly recommend!

We came in to test drive a 2021 Jeep GC L that we found online. We only had the intention of test driving vehicles that day because we were with our toddler. It took us a little bit to even want to do that because we know how the car dealers work with pressuring you to get the vehicle. We test drove with Dean and liked the car. The vehicle shuttered when shifting into gear from park and my husband was asking Dean why it was doing that. He stated it was just because it was a large vehicle. We have ... Read More

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Google - May 29, 2026

We came in to test drive a 2021 Jeep GC L that we found online. We only had the intention of test driving vehicles that day because we were with our toddler. It took us a little bit to even want to do that because we know how the car dealers work with pressuring you to get the vehicle. We test drove with Dean and liked the car. The vehicle shuttered when shifting into gear from park and my husband was asking Dean why it was doing that. He stated it was just because it was a large vehicle. We have had much larger vehicles, so that explanation was frustrating and gave us an immediate red flag with the vehicle. It also had a rock chip that they said they filled and weren’t replacing the windshield. He stated only if it is in the drivers view & it was. What I am giving the one star review is we got there to test drive and dean was busy, so a man introduced himself as his dad to help us test drive. Dean came shortly after to help with the test drive. Our toddler was very tired from looking at cars all day, wild and was ready to go home. Like I stated earlier, we were only there to test drive and leave and discuss all our options that day. They immediately got in to pressuring us to buy even though we told them we needed to leave to take our toddler home. We picked a lower number just to leave because we were getting extremely frustrated with the pressure of buying right then. Mind you, our toddler was so hyper(running around the dealership) that we couldn’t even sit and talk together & they felt that was a great time that we wanted to buy-ridiculous. I finally said I was taking our son to the car to get out of the dealership to leave. They kept berating my husband inside to buy this freaking car and I was getting extremely upset that we couldn’t leave and come back in the morning like we stated. It started pouring rain and a manager came out still trying to make my husband buy & stating we could Docusign the paperwork. We didn’t buy because we didn’t like the car or price, we didn’t buy because of the ridiculous berating and pressure they put on us to buy in a hard situation with our child and had no patience or understanding of needing to come back. We ended up going to another dealership with the best manager that let us take our time(even with our toddler) and purchased our Jeep GC with them. Please remember that people want to look first before they buy and customer service should always be first and this was a terrible experience for us.

Great effortless experience. Jose was very easy to work with

I’m extremely disappointed with the service I received from this dealership. Let’s start with Financial. I called and left several messages in the past few weeks about my warranty on my 2024 Jeep, but I never received a response. I called them again on May 4th, and a service representative apologized and sent a direct message. However, I still haven’t heard back. I also scheduled a recall and battery replacement wi Darryl Heath was my service contact. He seemed to be think saving me $0.50 on a $600 invoice was funny , which i found quite rude. When I asked him ... Read More

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Google - May 8, 2026

I’m extremely disappointed with the service I received from this dealership. Let’s start with Financial. I called and left several messages in the past few weeks about my warranty on my 2024 Jeep, but I never received a response. I called them again on May 4th, and a service representative apologized and sent a direct message. However, I still haven’t heard back. I also scheduled a recall and battery replacement wi Darryl Heath was my service contact. He seemed to be think saving me $0.50 on a $600 invoice was funny , which i found quite rude. When I asked him about discounts or coupons, he laughed and I said couldn’t get anything to load in the office because of poor connection. I left the dealership and the website loaded. To my surprise, there was a $15 discount. I called Darryl back and left him a voicemail, but he didn’t respond. I’m not happy at all with the service I received. I would never recommend this dealership or service to anyone.

Highly disappointed with the lack of transparency here. I inquired about a Jeep and specifically requested an 'out-the-door' price via email. Instead of providing the quote, the salesperson (Jose) pressured me to come into the dealership. Ironically, he called back five minutes later to claim the vehicle had suddenly sold. This felt like a classic 'bait and switch' tactic. Save yourself the time and look elsewhere for a more honest dealer."

Top quality salle guys Jose did everything to get me a new car realy appreciate!

Ask for Omar!! he was such an amazing sales rep and was very attentive selling me my dream car.

Drop top scats and 2026 scats there lookin like beasts just sitting in the lot

Allen was extremely helpful during my visit! Comfortable space with a Starbucks machine too!

First time dealing with this dealership. Honestly, one of the better service experiences I've ever had. Not because they went above and beyond, but because the service advisor (Jonathan Gross) was in regular communication, set my expectations appropriately, actually called back, and followed up when he said he would. They simply did a good job, and Jonathan provided good customer service in the process. I'm sure we've all run into those advisors that sound more like salesman, it was nice to not have to deal with a service advisor more concerned with his upsell!

We had to get some locks off at tire and the young man that is from New York helped us was very professional and delightful. I enjoyed being there and the service was quick I’ll be back again.

Jose Hernandez made my experience smooth and informative! I’m glad I came in today!

I recently picked up my truck after bringing it in for routine maintenance service. Upon arrival, I noticed that one of my tires was completely flat — which it was not when I dropped the vehicle off. When I spoke with Manager Tanner, he stated that he had noticed the flat tire the day prior and again the morning of pickup but forgot to address it. After the dealership inflated the tire, it was discovered that the valve stem was leaking. I am unsure how this issue occurred, especially since it was not present before service. Despite the oversight, I was ... Read More

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Google - Apr 8, 2026

I recently picked up my truck after bringing it in for routine maintenance service. Upon arrival, I noticed that one of my tires was completely flat — which it was not when I dropped the vehicle off. When I spoke with Manager Tanner, he stated that he had noticed the flat tire the day prior and again the morning of pickup but forgot to address it. After the dealership inflated the tire, it was discovered that the valve stem was leaking. I am unsure how this issue occurred, especially since it was not present before service. Despite the oversight, I was charged for the repair and had to wait an additional hour and a half for it to be fixed. Additionally, several basic service details were overlooked: the oil change sticker was not updated (the old sticker from another dealer was left on the windshield), the oil life indicator was not reset to 100%, and a dealership tag was left inside my truck after service completion. Overall, I am very dissatisfied with the level of service and attention to detail. There was no apology offered for the inconvenience or the delays. I expected a higher standard of professionalism and customer care.

Experience of a LIFETIME!!

My service advisor Mr. Ted Bernadin, very professional and took of all that i needed to be done. On my next visit I hope that I get him again. He answered all my questions he was very knowledgeable..

If I could go lower I would. We were here test driving a vehicle, while we were test driving they sold the vehicle online. This is terrible business especially when someone is standing right there ready to buy.

Jose Hernandez was amazing!!! I truly appreciate him. He was patient and kind and kept me where I wanted to be with my payments!! You all have to come see him!

I recently purchased a used 2020 Dodge Ram 2500 Cummins and had a great experience from start to finish. Volkan Cicek was my salesman, and he made the entire process smooth and stress-free. He was knowledgeable, easy to work with, and never once came off as pushy, which I really appreciated. The dealership overall was professional, straightforward, and respectful of my time. Everything was handled efficiently, and I felt confident in the purchase the whole way through. If you’re looking for a solid truck and a no-pressure buying experience, I definitely recommend working with Volkan and this dealership.

Dropped my car off last Wednesday for a recall, they said it’d be worst case scenario done Friday (2 days after drop off). I called Saturday and was told it wasn’t ready. Monday came and I was told they hadn’t even touched my car yet. Tuesday rolls around I call and again nobody had even began repairing my car. Wednesday I call again and same thing, spoke to the manager this time and he assured me it would be ready by the end of the day. At the end of the day I call and get an automated ... Read More

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Google - Mar 26, 2026

Dropped my car off last Wednesday for a recall, they said it’d be worst case scenario done Friday (2 days after drop off). I called Saturday and was told it wasn’t ready. Monday came and I was told they hadn’t even touched my car yet. Tuesday rolls around I call and again nobody had even began repairing my car. Wednesday I call again and same thing, spoke to the manager this time and he assured me it would be ready by the end of the day. At the end of the day I call and get an automated vm saying they’re closed even though the hours listed online say 8PM. At this point I’m extremely frustrated, nobody at the dealership could give me any answers. After harassing them for a week straight my car was finally ready Thursday morning. What could’ve been done in 1 day took 1 week. I had to pay countless Ubers, miss work etc. Don’t get your car serviced here they don’t care about you at all. The only person who seemed like they actually cared was the customer service lady in the service department. She is the only person who had any customer service skills whatsoever. Judging by the other reviews this is the standard for them lazy work that you have to beg them to do.

Jose was great in helping me get into a new vehicle. There were several options that I was looking at and the process was smooth when comparing the options available.

DO NOT WASTE YOUR TIME OR MONEY! I called to scheduled an appointment, they set a time the following day. It did not get looked at for 5 days!! You're left without a car , would have been great to know they weren't looking at it for almost a week after dropping it off. Then they charged $250 just for the diagnosis, then suggested it might need a new engine for $8k, but would need to charge $750 to just to look into it. I took it to another shop that found no significant repairs needed. Don't waste a week just ... Read More

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Google - Mar 11, 2026

DO NOT WASTE YOUR TIME OR MONEY! I called to scheduled an appointment, they set a time the following day. It did not get looked at for 5 days!! You're left without a car , would have been great to know they weren't looking at it for almost a week after dropping it off. Then they charged $250 just for the diagnosis, then suggested it might need a new engine for $8k, but would need to charge $750 to just to look into it. I took it to another shop that found no significant repairs needed. Don't waste a week just to find out they are in the business to scam you and offer a new engine when it only has 50k miles and that isn't the issue.

Tamiko Baskin parts adviser She is fantastic and always delivers great customer service I have known her for years and is always great at her job thank you Tamiko

Jose was professional and moved swiftly to get me into my new truck. I came in skeptical but left confident and satisfied. I would recommend this dealership to my family and friends.

*** READ BEFORE GETTING YOUR CAR SERVICED HERE *** We have been getting our car's routine service done at Ed Voyles for 8 years. We had a check engine light on an made an appointment for Thursday morning at 9:30am which would have had our car back before the weekend based on the timing that we were promised by the service department. We have three young children, so getting the car back quickly was important to us. Monday afternoon rolls around and they still have not even touched the vehicle. Only after we called them and complained about how long it was ... Read More

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Google - Feb 25, 2026

*** READ BEFORE GETTING YOUR CAR SERVICED HERE *** We have been getting our car's routine service done at Ed Voyles for 8 years. We had a check engine light on an made an appointment for Thursday morning at 9:30am which would have had our car back before the weekend based on the timing that we were promised by the service department. We have three young children, so getting the car back quickly was important to us. Monday afternoon rolls around and they still have not even touched the vehicle. Only after we called them and complained about how long it was taking did they begrudgingly agree to look at it in the morning. We were also told they could not work on the car that day because it was "too cold from sitting outside all weekend." On Tuesday we get a call from them and it is $1,100+ to fix a minor issue that we had previously fixed 2 years prior at an independent shop for $256. I tell them no way, we are coming to get our car and they charge us over $200 for the diagnostic fee. So, they have our car for 5 days, nothing gets done and they charge us $200+ to get it back. If you read the reviews, you can tell that this place is trending down badly. If your car is off warranty, I would absolutely never come here again. Also NEVER bring your car in for non-routine maintenance on Wednesday or after because they don't work over weekends, and if it takes longer than 2 days then you are going to be without a car for a long time

Headline/Start: 🚨 ADMINISTRATIVE FAILURE & UNPROFESSIONAL DISENGAGEMENT "I approached Ed Voyles CDJR as an educated consumer and American State National to negotiate a contract for a 2017 Jeep Grand Cherokee (Stock #516208A). After identifying mechanical liabilities (rear brakes/tires) and securing a 'We-Owe' agreement from Renee Jones, the process deteriorated the moment I requested statutory disclosures and a manual credit underwrite. Instead of following federal guidelines under the Equal Credit Opportunity Act (ECOA), I was met with a 'gatekeeper' named Ms. Monti—a sales consultant posing as a finance authority—who explicitly told me I did not need terms in ... Read More

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Google - Feb 23, 2026

Headline/Start: 🚨 ADMINISTRATIVE FAILURE & UNPROFESSIONAL DISENGAGEMENT "I approached Ed Voyles CDJR as an educated consumer and American State National to negotiate a contract for a 2017 Jeep Grand Cherokee (Stock #516208A). After identifying mechanical liabilities (rear brakes/tires) and securing a 'We-Owe' agreement from Renee Jones, the process deteriorated the moment I requested statutory disclosures and a manual credit underwrite. Instead of following federal guidelines under the Equal Credit Opportunity Act (ECOA), I was met with a 'gatekeeper' named Ms. Monti—a sales consultant posing as a finance authority—who explicitly told me I did not need terms in writing. When I insisted on my rights to a paper trail, the dealership’s response via email was: 'Great, stop contacting us. We choose to disengage. Move out!' Any consumer who values their data privacy and expects adherence to 15 U.S.C. § 1681 and 12 C.F.R. § 1002.9 should be wary. Their refusal to provide a formal Notice of Adverse Action while behaving with such hostility is a material breach of professional standards. I have formally revoked my consent for credit access and will be escalating this to the Georgia Governor’s Office of Consumer Protection. 'I don't move for the government; I move the government.' — Juan D. Wade That Ms Monti Q Hansard is an ABSOLUTE ATROCITY. Definitely a liability to the company.

Linsey has assistant me for all of my vehicles needs for many months now ; she is attentive , assertive, and most importantly, kind. I couldn’t have asked for a better service rep to assist with securing my vehicles needs and getting them done !

Avery Chester was outstanding to work with. The customer service was superior from start to finish. While dropping my partner’s car off, we received hard news regarding private matters. During such a difficult time for my family, Avery showed genuine care, compassion, and professionalism. That level of kindness meant more than words can say. Thank you to Avery and team at Ed Voyles Chrysler, Dodge, Jeep, Ram of Marietta for treating us like people, not just customers—and for getting my partner’s car back up and running. We’re truly grateful. God Bless

Wanted to Thank You for a job well done to Linsey Lewicki, I would recommend this service department to anyone needing service on your Dodge or Ram Truck.

Very patient and completely made the sale easy. Jose Hernandez was our salesman.

Purchased a nice low mile Cooper from out of state. I made an inquiry online and JAKOBE DAVIS reached out to me. He was super helpful and sent me videos and photos and kept me apprised all the way. The car was shipped to me and the overall experience was great. JAKOBE was very helpful. I highly recommend this place and please ask for Jakobe Davis! He will take good care of you.

I took a jeep has loaner for a night and didn't realize the windshield had a small crack in under the wipers. the next morning the window crack due to the cold and defrost being on. Unfortunately I actually ended up buying the jump thinking the GM John Higham would do the right think but nope. instead i'm picking it up with a cracked window. I would stay away from this place and buy from another Jeep dealer. Especially, with the GM John Higham leading the team.

Great service

Jose Hernandez hooked me up with a nice truck. He was well informed on the vehicle and very professional.

Summary: Vehicle Diagnosed twice, Second diagnosis under necessity after initial repair was presented as complete solution, significant cost and the vehicle remains inoperable one day after picking up. Brought my Jeep in for a radiator-related issue(heating up) and two other unrelated diagnosis. Jim Hanham(My service advisor) diagnosed the radiator problem as being a cracked heater hose and thermostat. I was advised replacing the components would resolve the Radiator Issue. Approved the repair based on the diagnosis. After repairs completed, Was informed that during the test drive the radiator split opened due to pressure change and now required full ... Read More

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Google - Feb 9, 2026

Summary: Vehicle Diagnosed twice, Second diagnosis under necessity after initial repair was presented as complete solution, significant cost and the vehicle remains inoperable one day after picking up. Brought my Jeep in for a radiator-related issue(heating up) and two other unrelated diagnosis. Jim Hanham(My service advisor) diagnosed the radiator problem as being a cracked heater hose and thermostat. I was advised replacing the components would resolve the Radiator Issue. Approved the repair based on the diagnosis. After repairs completed, Was informed that during the test drive the radiator split opened due to pressure change and now required full Radiator replacement. As a Result I was presented with a new additional invoice (~$2,000), Replacing the entire radiator As it split open During their test drive.(Vehicle was most likely driven back to the shop with a split open radiator) At that point, the vehicle was already inoperable, leaving me no realistic option but to approve the additional cost and proceed. After Completion of services picked up my jeep after all repairs were completed. The same day, the vehicle stalled while in middle of a road in traffic driving. For about 2 minutes would not start, then managed to restart it temporarily and get home. The following day, the vehicle would not start at all. Battery checks and jump-start attempts confirmed it was not a battery issue. At this point my jeep has been diagnosed twice, repaired at significant expense, and remains unusable. I have been without my vehicle for weeks now and have paid approximately $6000 with no resolution. Negative $6000, remain without vehicle and Waiting to hear from sales advisor Update to whom it may concern I was contacted by the sales department manager (Dustin) to have my vehicle towed to the shop. Re-diagnosis concluded battery replacement is required, presented with an additional $500 Invoice to replace the battery. Was told to must either approve this charge or retrieve a vehicle that does not start. In my opinion There were no battery-related issues when initially dropped off, and none were identified during first two diagnoses nor during the repair. The service team has a reasonable duty to identify and disclose any observable battery weakness before releasing the vehicle particularly after significant repair. A vehicle stalling unexpectedly can create safety risks for customers right after picking up their vehicles. This has been an extremely stressful and disappointing experience. This entire process reflects serious miss-communication and quality control failures. Large repair invoices require clear explanation, full disclosure of potential risks, and consistency in reporting. Customers should not be placed in a position where repeated diagnoses and escalating costs leave them with no practical option but to approve additional charges. No customer should retrieve a vehicle from a major dealership, have it stall shortly thereafter, and then be asked to pay additional funds simply to make it operable. At this point, Retrieving vehicle that wouldn’t start. Best Regards SK

Everyone was nice and made the process easy and seamless. Jose was awesome!

At the collision center, Matt was very efficient and helpful in getting our work done.

Honestly, Will probably never go anywhere else ever again. I even went in with a sour attitude towards a larger dealership and it was a hour plus away from home. But online they seem to have had the truck of my dreams. SO WE WENT! And we left with a new truck that I am in LOVE with. They got the deal right and we signed, I did not feel pressured or spammed. But they wanted to make a deal happen! I was VERY pleased with the sales end of the dealership from start to finish! Omar was my salesman ... Read More

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Google - Feb 5, 2026

Honestly, Will probably never go anywhere else ever again. I even went in with a sour attitude towards a larger dealership and it was a hour plus away from home. But online they seem to have had the truck of my dreams. SO WE WENT! And we left with a new truck that I am in LOVE with. They got the deal right and we signed, I did not feel pressured or spammed. But they wanted to make a deal happen! I was VERY pleased with the sales end of the dealership from start to finish! Omar was my salesman and he was just AWESOME! A

I'll give them an extra star because Jonathan's service was nice. But this place charged me $230 for an inspection for my engine and then charged me another $230 just to check for leakage on the same engine. And then had the audacity to add another $40 for miscellaneous, costing me over $500 for a car inspection. I have had enough of Dodge, no matter which location I go to, every other visit is a problem. This is the last time I will have any dealings with Dodge. I'm going to Toyota for everything going forward, including a new car.

Terrible terrible terrible experience. My transmission blew in 2 days and we paid 16k cash !!! See my full review on yelp !!! You will regret it !!!

I had the pleasure of meeting Ethan Rush a few days ago on a Tuesday evening. I did an overnight drop off for services and somehow managed to lock my keys in my Jeep. So grateful and thankful for his above and beyond customer service making sure I was well taken care of by going the extra mile. Thank you so much Ethan! I appreciate your help that evening.

Two words: unethical and unprofessional. We received a recall letter, called to see how long the service would be, they stated 72 hours max. They have had my car for 3 weeks and have no ETA for how long. They leave cars waiting repair outside and don’t take accountability for damages (look at the other reviews). They attempted to charge me $400 for a courtesy vehicle but cant provide any documentation of the conditions of the car at pick up. I returned the car promptly because I refused to be treated unfairly . When attempting to provide feedback, the service manager and Fixed ... Read More

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Google - Jan 23, 2026

Two words: unethical and unprofessional. We received a recall letter, called to see how long the service would be, they stated 72 hours max. They have had my car for 3 weeks and have no ETA for how long. They leave cars waiting repair outside and don’t take accountability for damages (look at the other reviews). They attempted to charge me $400 for a courtesy vehicle but cant provide any documentation of the conditions of the car at pick up. I returned the car promptly because I refused to be treated unfairly . When attempting to provide feedback, the service manager and Fixed Operations Director were defensive and deflective. Beware! Update 2/2026: No one ever contacted me. I retrieved my car after 2 months. My rotors were rusted and my oil was drained. However, they were only changed my battery. They also refused to give my car until I paid for “damages” on a courtesy vehicle but there was no contract or evidence. I am filing a formal complaint with Consumer Affairs.

We found our new vehicle on Ed Voyles website and immediately contacted the dealership about it. They had just received it on trade, so the truck on the website was just a default picture because they were in the process of detailing it. This didn’t stop Volkan from going to the garage where the detail was taking place and taking a good video for us. We knew we wanted to buy the truck, but we were a few hours away from the dealership and wouldn’t make it down there in time before they closed. Volkan stayed in contact ... Read More

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Google - Jan 22, 2026

We found our new vehicle on Ed Voyles website and immediately contacted the dealership about it. They had just received it on trade, so the truck on the website was just a default picture because they were in the process of detailing it. This didn’t stop Volkan from going to the garage where the detail was taking place and taking a good video for us. We knew we wanted to buy the truck, but we were a few hours away from the dealership and wouldn’t make it down there in time before they closed. Volkan stayed in contact with us about the truck the following day because he knew we wouldn’t be able to make it down until that evening. There were other buyers interested in the truck so he made sure he stayed on top of it to let us know whether or not it was still going to be there when we got there. Once we were on our way, he was able to hold the truck for us and we were able to go through a very easy process in purchasing it. Volkan was a very nice guy and made sure we didn’t feel any pressure in making a purchase like other salesman would’ve. I would have no hesitation with going to Volkan again when looking for another vehicle.

Ted Bernadin at Ed Voyles Chrysler, Dodge, Jeep and Ram provided excellent service. He kept me updated, set accurate expectations, and had my vehicle ready on time. The entire staff was friendly and accommodating. Highly recommend.

Jose Hernandez was professional, friendly, and straight to the point. Couldn't have asked for a better situation.

The only thing that makes this review more than a 1 is that the service team was/seemed understanding to my plight. BUT - my 2024 Jeep wrangler was towed in and turns out it needed a new hybrid battery. This took 3 days to diagnose the problem to start with - already, not great. They ordered the battery (it is huge, not just something you can get at O'Reilly) and was told the next week was the target. Fast forward to two Mondays and it still was not done nor had the battery been received. My service guy Ryan, said it ... Read More

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Google - Jan 19, 2026

The only thing that makes this review more than a 1 is that the service team was/seemed understanding to my plight. BUT - my 2024 Jeep wrangler was towed in and turns out it needed a new hybrid battery. This took 3 days to diagnose the problem to start with - already, not great. They ordered the battery (it is huge, not just something you can get at O'Reilly) and was told the next week was the target. Fast forward to two Mondays and it still was not done nor had the battery been received. My service guy Ryan, said it kept missing its delivery date - three different promised times. Eventually they gave me a loaner but only after I reached out to the dealership (Jasper) that I bought the jeep from and they called them on my behalf. I also asked Ryan that if they were going to have my jeep at least another week, could they do an oil change and I'd pay for it. He said sure but when I picked it up, oops, it was not completed. I was also accused of messing up the cap on one of my loaners tires but they dropped that immediately seeing as they never had me do an inspection before I left the lot. Eventually I got my jeep back but it was in with Ed Voyles for over a month. I am a single mother of two - who has time for that? Then about a week and a half later, my check engine light came on and my friend said my car smelled like maple syrup which is apparently an indicator or low coolant or antifreeze. I took my jeep to a local repair shop immediately. Turns out, the dealership never replaced the coolant back to its normal level after they replaced the battery - and the battery in this jeep does deplete these levels (which had been happening all along). So now, the dealership has put me in danger by not doing the checks on the car. So irresponsible - go ANYWHERE but here!

I brought my car here for a battery replacement and was charged $800, which is completely unreasonable. After the service, I checked pricing at multiple other dealerships and auto shops, and the maximum I was quoted elsewhere for the same service was around $400 — half of what I paid here. They broke down the pricing and I saw that I was charged $223 for a test on the car, when they were told that the car just needed a battery replacement. The car was towed to the location due to the battery being completely dead which is how we knew that it just ... Read More

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Google - Jan 9, 2026

I brought my car here for a battery replacement and was charged $800, which is completely unreasonable. After the service, I checked pricing at multiple other dealerships and auto shops, and the maximum I was quoted elsewhere for the same service was around $400 — half of what I paid here. They broke down the pricing and I saw that I was charged $223 for a test on the car, when they were told that the car just needed a battery replacement. The car was towed to the location due to the battery being completely dead which is how we knew that it just needed a replacement. Not only did they charge an extremely unreasonable price but they also kept my car for over two weeks. I dropped the car off on December 19th and picked it up today, January 8th. They were going to keep the car until Monday January 12th but I told them absolutely not. 2 weeks just to replace a battery? I could have purchased the battery they used ($320) and had it put in at autozone for FREE or at another dealer for a MAX OF $150!!! I chose to trust this dealer due to it being a jeep location but I was let down immensely. This was the worst experience I have ever had, genuinely. I guess when the holidays comes around it’s the best time to scam people to make more commission. If I could give 0 stars I would.

Marquis was very helpful and got me the car I wanted. This is my second review. I have had my Jeep Grand Cherokee for two weeks now and it’s the best car I have ever owned. I’m coming on here again because the salesman’s Marquis has went above and beyond even after I have had the car. Excellent salesman!

I have never taken my car to a Dodge dealership and regretted it until this dealership. They stole my personal items from my vehicle and that’s not all . Not only is it the holidays and I am hurt, but I also feel violated. I took my car to this dealership under the faith that they would fix my issue with my purge valve and a recall of the Sabic inflator. When I received my car back after them having it for five days!! there was a beer bottle cap in my backseat. And a plastic tip black and mild. ... Read More

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Google - Dec 26, 2025

I have never taken my car to a Dodge dealership and regretted it until this dealership. They stole my personal items from my vehicle and that’s not all . Not only is it the holidays and I am hurt, but I also feel violated. I took my car to this dealership under the faith that they would fix my issue with my purge valve and a recall of the Sabic inflator. When I received my car back after them having it for five days!! there was a beer bottle cap in my backseat. And a plastic tip black and mild. Right hand on the Bible I am telling the truth. I had my comforter in my trunk that I placed in there at their location because they informed me there that they would need my car for the next 2 days. My shoes were in my trunk. I saw them with my own eyes when I placed my belongings in my trunk. When I received my car back, my trunk had been ransacked !!!!! And my shoes were gone . I called the manager & he told me that they needed to enter my trunk to do those two parts and that the only thing he can see on Camera is that they burst a bottle of my alcohol that I had in the trunk. On their floor . By the way, they absolutely did not have to enter my trunk to do either fix!! I asked him. How did he review 5 days of footage in that amount of time. I have never felt so violated, and as I was starting to leave this review, I see another patron has left a review that he purchased a car and found out that the owner son took it on a joyride to another state. What kind of business are you guys running over there? Why do you feel like it is okay to do this to people? God sees everything!

I’m not even done with my service today but I already know Jonathan will give me excellent service. He is one of a kind. I drive up he greets me by name. He listens to any concerns and lets me know what we need to do. I have a closer dealership to me but I will drive the distance for the service and of course Jonathan’s smile. 😊

Everyone we dealt with was absolutely perfect. Salesman (Ethan), finance guy (cant remember his name) and the sales manager on duty (David) were 100% perfect. They had the exact car my wife was looking for down to a tee. At first, I had been loyal to Rick Hendricks CDJR for quite some time, so I was trying to work with them to do a dealer trade but couldn't get anyone to call me back, much less answer the phone. So I said screw it and called Ed Voyles CDJR and spoke to my salesman. We arranged a time for myself ... Read More

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Google - Dec 24, 2025

Everyone we dealt with was absolutely perfect. Salesman (Ethan), finance guy (cant remember his name) and the sales manager on duty (David) were 100% perfect. They had the exact car my wife was looking for down to a tee. At first, I had been loyal to Rick Hendricks CDJR for quite some time, so I was trying to work with them to do a dealer trade but couldn't get anyone to call me back, much less answer the phone. So I said screw it and called Ed Voyles CDJR and spoke to my salesman. We arranged a time for myself and my wife to show up. I wont go into detail but, we hit a couple of hiccups during the whole process and they were more than able to find a way to fix it that met both our needs. Salesman, sales manager and finance were all top notch primo.

On November 25,2025 I purchased a preowned Chrysler Pacifica from Ed Voyles Chrysler with approximately 58,000 miles. On December 1, 2025 during a highway trip, I noticed that when going uphill, the transmission was shifting excessively and was sometimes jerky. I took the vehicle to a different Chrysler dealer closer to my home for inspection. Their service department found that several engine mounts and transmission mounts were broken, and the total cost to repair was quoted at $2,300. Since I had purchased the vehicle less than two weeks earlier and had driven fewer than 500 miles, I contacted Ed Voyles Chrysler to request that they cover ... Read More

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DealerRater - Dec 23, 2025

On November 25,2025 I purchased a preowned Chrysler Pacifica from Ed Voyles Chrysler with approximately 58,000 miles. On December 1, 2025 during a highway trip, I noticed that when going uphill, the transmission was shifting excessively and was sometimes jerky. I took the vehicle to a different Chrysler dealer closer to my home for inspection. Their service department found that several engine mounts and transmission mounts were broken, and the total cost to repair was quoted at $2,300. Since I had purchased the vehicle less than two weeks earlier and had driven fewer than 500 miles, I contacted Ed Voyles Chrysler to request that they cover the repair. I was informed that they would not take responsibility and that I would be required to pay for the repairs myself. Numerous texts, phone calls and email requests for a copy of the Pre-owned Vehicle Inspection Report have produced no results.

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Very helpfully

Service Rep. Lindsey L. gave us 5 ⭐️ service. Being only in the area for a short time, we discovered a oil leak.Lindsey went above & beyond to assist us in getting this situation corrected. In a short time the issue was corrected and we were on our way. Ed Voyle Dodge, Jeep & Chrysler because of Lindsey we will be back. Thank you so much Lindsey for your professionalism, curiosity & support.

If you want an honest and reliable place to fix your vehicle, don’t go here. I got into a car accident in which my vehicle was hit on the driver side and wouldn’t start afterwards. I brought my van here and was initially told that it needed a new battery. I purchased a new battery on my own and took it to them to install. I was charged $149 just for an install. Fast forward to three weeks later and I was given a quote for $4789 to fix it the van. Since I needed the car to get back ... Read More

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DealerRater - Dec 19, 2025

If you want an honest and reliable place to fix your vehicle, don’t go here. I got into a car accident in which my vehicle was hit on the driver side and wouldn’t start afterwards. I brought my van here and was initially told that it needed a new battery. I purchased a new battery on my own and took it to them to install. I was charged $149 just for an install. Fast forward to three weeks later and I was given a quote for $4789 to fix it the van. Since I needed the car to get back to work, stated for them to proceed with the needed repairs. After not hearing back for two weeks I contacted them for a status on my vehicle and when it would be ready for pickup. The advisor responded that he had been out ill and apologized for the inconvenience. He also added that he was going to call me to let me know that the car had wiring issues and it was going to be an additional $2650. At this point I asked to speak with the manager. Instead of giving me a manager, I was connected to yet another advisor who told me there’s nothing they can do and that I could just come and pick up my car. When I asked how for the final price for pick up the advisor quoted me $625 over the phone and I asked twice if this was the out the door price. Even though I still thought this was ridiculous since all that was done was the install and diagnostic, I agreed to the price and went to pick up my vehicle. Upon arrival to the dealership, I was given an invoice for $965 instead of the $625 that I was quoted previously over the phone. The guy next to my advisor stayed that he did not have all the paperwork in front of him and proceeded to process the payment for $965. This is by far the worst dealership experience I have had in my lifetime. I’m writing this in hopes of wanting future customers. Hopefully this review could help others stay away from these people and be smart by saving money and going elsewhere. The service is terrible and they are just out to take money from people who are already dealing with mishaps in this economy. Needless to say, I got my van back exactly how I gave it to them.

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if you are taking your vehicle to get serviced please take photographic pictures of your vehicle from every angle while dropping it off because they are cracking ppls windshields and acting oblivious to it! the audacity to think that i wouldnt notice this crack when i got in my car is insane. this is the most unethical, unprofessional, and negligent dealership i have dealt with. i was supposed to get a follow up on them fixing my windshield yesterday, 12/15/25 and hadnt heard back yet. if you can, pls take your vehicle to another dealership. best believe i have videos of ... Read More

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Google - Dec 16, 2025

if you are taking your vehicle to get serviced please take photographic pictures of your vehicle from every angle while dropping it off because they are cracking ppls windshields and acting oblivious to it! the audacity to think that i wouldnt notice this crack when i got in my car is insane. this is the most unethical, unprofessional, and negligent dealership i have dealt with. i was supposed to get a follow up on them fixing my windshield yesterday, 12/15/25 and hadnt heard back yet. if you can, pls take your vehicle to another dealership. best believe i have videos of my car before i took it and will be providing them to my attorney! this is not over !!

MAJOR UPDATE!! DON’T SKIP THIS ONE ! AND DO NOT BUY A CAR FROM THIS SCAM OF A DEALERSHIP 0 STARRRRRRRS My post is so long I will be putting it on yelp and and Facebook making multiple reviews to make sure I let everyone know what I just experience with this trash of a company. They have trash cars and are still selling them. Don’t do it ! I’m telling you. Check out all the previous reviews very thoroughly. What ppl are saying is not a lie. Two days later my transmission blew on the 2ND car that I ... Read More

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Google - Dec 15, 2025

MAJOR UPDATE!! DON’T SKIP THIS ONE ! AND DO NOT BUY A CAR FROM THIS SCAM OF A DEALERSHIP 0 STARRRRRRRS My post is so long I will be putting it on yelp and and Facebook making multiple reviews to make sure I let everyone know what I just experience with this trash of a company. They have trash cars and are still selling them. Don’t do it ! I’m telling you. Check out all the previous reviews very thoroughly. What ppl are saying is not a lie. Two days later my transmission blew on the 2ND car that I had to get from them through a trade. As you can see the green jeep is not the same car I left with. If that’s not enough to make you rethink your decision to purchase from here then good luck getting scammed too ! DETAILS ON YELP ! —————————————- Original post Thank you so much Jose Hernandez for helping me and my family find the perfect car within our budget. You were so kind and patient with this process and made purchasing my new jeep compass a breeze. I highly recommend purchasing your next vehicle within our Jose ! 🩷

Really great team! Especially Jonathan Goss. He went out of his way to keep my informed.

(Translated by Google) Terrible customer service. The salesperson wasn't interested in our business at all and didn't care about our intention to buy our car. (Original) Pésimo atención al cliente el vendedor no le interesó en absoluto nuestro negocio no le importó en nada nuestra intención de comprar nuestro automóvil

The whole experience at this dealership was A1 👌.... With a stress free environment... Chandler the sales rep i dealt with was amazing and her customer service was the best ive ever experienced at any major dealership!!! So thankful ive walked through those doors!! Keep it up yall!!! Thank you!!!!

Jose went above and beyond to do what he can to ensure I left happy. He was very personable and helpful and informative. I will definitely be back to see him in the near future.

Marquis, Patrick, and Steve were amazing with helping me add to my Jeep collection! Thanks team, I’ll call you when I am ready for my next one!

Omar i just want you to know the return calls are awesome. It’s the small things that matters. This gives me confidence that this is going to be a smooth purchase with this Ram 3500 with cummins engine!!! Thanks for reassuring me.

With the exception of two people who really try hard and care about their jobs & customers, the parts department at this dealership is horrible. The customer service is inexistant. There is no follow up on anything. I have to spend an hour getting bounced around, transferred and dropped, sent to voicemail or just usually seeing that they don't even try to answer the phone every time I attempt to get a part. Half the time the parts don't arrive even close to the time promised or predicted. There is no dealership parts department I have interacted with ... Read More

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Google - Dec 1, 2025

With the exception of two people who really try hard and care about their jobs & customers, the parts department at this dealership is horrible. The customer service is inexistant. There is no follow up on anything. I have to spend an hour getting bounced around, transferred and dropped, sent to voicemail or just usually seeing that they don't even try to answer the phone every time I attempt to get a part. Half the time the parts don't arrive even close to the time promised or predicted. There is no dealership parts department I have interacted with that can compare to the poor performance of this place.

I am extremely disappointed in my experience with Ed Voyles Chrysler, Dodge, Jeep, Ram of Marietta, particularly with the Parts Department. I have been waiting for a hardtop part that I paid for, yet to this day, I still have not received it. Despite this, the dealership went ahead and charged my insurance (State Farm) for a part that was never delivered to me. Every time I reach out, I am provided with different dates and inconsistent information. I’ve been told repeatedly that the part was “on the way” or “available,” only to later learn that none of those ... Read More

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Google - Nov 25, 2025

I am extremely disappointed in my experience with Ed Voyles Chrysler, Dodge, Jeep, Ram of Marietta, particularly with the Parts Department. I have been waiting for a hardtop part that I paid for, yet to this day, I still have not received it. Despite this, the dealership went ahead and charged my insurance (State Farm) for a part that was never delivered to me. Every time I reach out, I am provided with different dates and inconsistent information. I’ve been told repeatedly that the part was “on the way” or “available,” only to later learn that none of those statements were accurate. The lack of transparency and accountability is extremely frustrating. I work hard for my money, and it’s unacceptable to pay for something—both through insurance and out of pocket—that I still have not received. At this point, I believe I should either receive a full refund or be offered another reasonable solution, but neither the dealership nor the parts department has taken steps to resolve this issue. Customers deserve honesty and follow-through. Unfortunately, my experience with Ed Voyles has been unprofessional, stressful, and disappointing, and I hope this review encourages them to take ownership and improve how they handle customer concerns.

So bad , when there just for change oil and they left my car whit crazy linking

This was my 3rd car purchase from Ed Voyles Chrysler Dodge Jeep Ram, and I honestly can’t believe how terrible this experience was compared to my previous visits. The car I traded in still isn’t fully paid off, with $79 left unpaid, even though I was calling repeatedly to make sure it would be taken care of before the payoff quote date. They couldn’t even be bothered to send the check to Navy Federal on time — completely careless and unprofessional. On top of that, manager David gave me a sales invoice with extra taxes that shouldn’t have ... Read More

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Google - Nov 15, 2025

This was my 3rd car purchase from Ed Voyles Chrysler Dodge Jeep Ram, and I honestly can’t believe how terrible this experience was compared to my previous visits. The car I traded in still isn’t fully paid off, with $79 left unpaid, even though I was calling repeatedly to make sure it would be taken care of before the payoff quote date. They couldn’t even be bothered to send the check to Navy Federal on time — completely careless and unprofessional. On top of that, manager David gave me a sales invoice with extra taxes that shouldn’t have been there, and when I called him out on it, they shrugged it off as “a mistake.” A mistake? Really? That’s not a mistake — that’s sloppy, misleading, and completely unacceptable. The finance guy, Steve, was equally useless, full of attitude, and acted like helping customers was optional. Every interaction with this dealership screamed negligence and disrespect. Once they got my money, they disappeared — no follow-up, no accountability, no concern for the fact that the trade-in wasn’t paid off and the deal wasn’t handled properly. This dealership clearly could not care less about their customers’ time, money, or peace of mind. I would strongly advise anyone thinking about buying here to stay far away. There are plenty of dealerships that actually value their customers and operate professionally — this is not one of them. Save yourself the headache, stress, and frustration — do not do business with Ed Voyles Chrysler Dodge Jeep Ram. (Attached: proof of the invoice showing the added taxes.)

My husband and I thought Ed Voyles was a trusted name, so when we saw they were selling the vehicle I wanted, I jumped on it! It is a 2019 Ford Expedition. I was wary to buy an older car with so many miles, but I was told by the sales people that the vehicle underwent an extensive service inspection. We bought the warranty, and boy are we glad we did…almost as soon as I drove off the lot, the car started sputtering. Long story short(er), I’ve had to get a new transmission, wheel bearing, and now have ... Read More

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Google - Nov 8, 2025

My husband and I thought Ed Voyles was a trusted name, so when we saw they were selling the vehicle I wanted, I jumped on it! It is a 2019 Ford Expedition. I was wary to buy an older car with so many miles, but I was told by the sales people that the vehicle underwent an extensive service inspection. We bought the warranty, and boy are we glad we did…almost as soon as I drove off the lot, the car started sputtering. Long story short(er), I’ve had to get a new transmission, wheel bearing, and now have an oil leak. I was told by two different service places that the issues, especially the wheel bearing, should’ve been noticed. I reached out to Ed Voyles NUMEROUS times for answers. After SIX CALLS, I finally talk to someone. Dave told me to send them the bill to MAYBE get refunded (warranty didn’t cover the entire cost). Now, I’ve sent them the bill and have called again to no avail. DO NOT BUY A USED VEHICLE FROM THEM especially if it’s not a CDJR.

Avoid this place at all cost. I bought a vehicle in June, 2 weeks later the check engine light turns on, not even 30 days…I got sold a Defective vehicle and they have done nothing about it my car has been in the shop for almost 4 months. They treat there customers horribly when I tried calling they would hang up on me every single time, terrible service.

Had an experience with this dealership via. Facebook marketplace. I have had TWO Chevrolet Camaro ZL1 (1LEs) so this car was a downgrade anyways. I asked for videos due to this being different than what I have had. Asked for videos (I saw the ones in the listing, but wanted more) I told Volkan that (as pictured) his response was it’s in the post. I stated he could have sent more to sell a car (as a car salesperson MYSELF, i always send more photos, videos as soon as asked) before I could respond i was BLOCKED and called “... Read More

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Google - Oct 18, 2025

Had an experience with this dealership via. Facebook marketplace. I have had TWO Chevrolet Camaro ZL1 (1LEs) so this car was a downgrade anyways. I asked for videos due to this being different than what I have had. Asked for videos (I saw the ones in the listing, but wanted more) I told Volkan that (as pictured) his response was it’s in the post. I stated he could have sent more to sell a car (as a car salesperson MYSELF, i always send more photos, videos as soon as asked) before I could respond i was BLOCKED and called “too sensitive” to purchase a car so instead of a marketplace review (because I’m blocked) the entire dealership as a whole will get this review. I called and tried to speak with someone and also got an attitude so i assume volkan told his coworkers about the situation. I will not buy from them after this anyways, and neither should you.

I bought a truck on 10/11. When I went to pick it up a week later, I learned that the owner's son had it in Tennessee for personal use. We ended up having to unwind the deal. Completely bizarre behavior by a dealership. The salesman and the sales manager were very polite and professional. I feel bad that the entitled owner's family caused them to get absolutely screwed. Mr Voyles would be rolling in his grave if he heard about this.

I never really take the time to leave a review but the experience i had here was a 1/10 I Took my 2021 ram 1500 in for service... needless to say and to make it short. Had a horrible experience with Linsey and her attitude from the beginning all the way to the end.

Do not buy a car from these people!! Worst car experience ever there customer service is horrible here

Ed Volyes Chrysler, Jeep, and Dodge Ram, received high accolades review (A+) from, Veteran police officer: Gary Adams. Last four digits of social security number # XXX-XX-6810. Super awesome great consumer service. Salute to, Mr. Albright. A former purchased a, Toyota Camry 2016, model. Thanks again.

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Try to purchase a vehicle from them signed all approved from the bank preliminary paperwork at $2,500 down on a vehicle. Left and was told finance would contact me to handle the rest later that day cause I had to get to work. When finance contacted me 3 hours later we already had the vehicle in our possession. They told me that they couldn’t finish the paperwork and went MIA on me for hours!! Finally our sales person reached out at 7:30 that night stating that we would have to put another $2,000 down so $4,500 total and if not the vehicle would need ... Read More

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Google - Sep 10, 2025

Try to purchase a vehicle from them signed all approved from the bank preliminary paperwork at $2,500 down on a vehicle. Left and was told finance would contact me to handle the rest later that day cause I had to get to work. When finance contacted me 3 hours later we already had the vehicle in our possession. They told me that they couldn’t finish the paperwork and went MIA on me for hours!! Finally our sales person reached out at 7:30 that night stating that we would have to put another $2,000 down so $4,500 total and if not the vehicle would need to be returned. Absolutely no help from management also lost $300 for putting it on my insurance and when I told the manger I would like $300 to be reimbursed to me for the insurance he laughed in face and said how do you justify that and I asked how do you justified asking for another $2,000 after that paperwork was signed he laughed And said not my problem. Terrible sales department and management!

They sold me a vehicle with one key, not two as normal. It was also used. In the future, that will be a NO SALE for me if it doesn't have two.

I received a quote online to sell my car, spoke with a salesman to get an accurate price, and then visited the dealership. However, when I got there, they didn't give me the price we discussed over the phone or online, and instead gave me a completely different, wrong price. I was really upset and felt like the customer was being mocked. If you're planning to sell a used car, I hope you avoid this place because they are not honest.

I brought my Jeep Grand Cherokee 2019 in for some routine repairs that were not critical but should have been covered under the max-coverage extended warranty. When I dropped the car off at 7am on a Tuesday, the guy checked my warranty and told me since it was Mopar, they'd get the results from the 3 separate diagnostics they had to run within like 10 minutes. He said it would take a couple of hours, but they would hook me up with a rental car. What they actually do is tell you to use their preferred Enterprise Rental--not the one less than ... Read More

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Google - Aug 16, 2025

I brought my Jeep Grand Cherokee 2019 in for some routine repairs that were not critical but should have been covered under the max-coverage extended warranty. When I dropped the car off at 7am on a Tuesday, the guy checked my warranty and told me since it was Mopar, they'd get the results from the 3 separate diagnostics they had to run within like 10 minutes. He said it would take a couple of hours, but they would hook me up with a rental car. What they actually do is tell you to use their preferred Enterprise Rental--not the one less than a block away, but the one six miles away. They would pay for the uber to get me there and they had a discount code. The warranty covers 5 days at 35/day. The only car they had was 45 so I took it. When I arrived and gave them my discount code, they rudely informed me that it was not a discount code, that it was a pre-negotiated flat rate of $59 and that I was better keeping my reservation. Of course, then they tell me that because it wasn't my car at the shop, I had to come up with 2 utility bills to rent from them. Needless to say, I told them to shove it and rented a car from someone else. Back at the shop, I found out the guy meant 2-3 days for the diagnostics. It took them until Thursday to get the diagnostics done. They found a gasket problem in the vacuum system and the condenser on my AC went out--both covered under warranty. However, they determined that there was an electrical problem with my headlights so they needed to replace the entire assemblies. Even though electrical is covered, warranty refused to. He said they checked the bulbs and they were fine--it had to be an electrical issue. Since warranty will not cover the headlights, they wanted 1600 per headlight assembly, 395 per bulb, and hours of labor. Also, the diagnostic for $220 wasn't going to be covered since it wasn't a warranty repair. I told him to leave the headlights. He said I needed a gasket replaced, but they couldn't get one until Monday of the next week. At this point, I have already spent 4 days at 50.00/day for the rental car. So Friday, I call in to pick up my car and told them I would return it Monday. Miraculously, they got the gasket in and had already started the repairs. They wouldn't be done until Monday and they wouldn't give me my car back. Keep in mind NONE OF THIS WAS NECESSARY Early Monday, I get a call telling me that it was just the headlights that were bad and while they had the bumper off, they could install new headlights for 395 per headlight. I told him to skip the headlinghts and I bought new headlights off Amazon for less than 100/pair. Late Monday, I finally got the car back and as I pulled out of the dealership, the lights on the dashboard showed the same errors they said they had fixed. I should have made them show me the old parts. Now I feel like they most likely charged my AC without fixing the condenser and they didn't touch the ABS or auto start stop. When I called in, they suggested that I needed to bring the car in and drop it off and they'd look at it. So far, I have spent 7 days at 50+ /day for rental and 250 for deductible and my car is no better off than when I brought it in for warranty service. If I didn't have to take the car back to get them to do the job the warranty paid them to do, I would avoid this dealership/service center like the plague. And just to be clear, their phone system is a complete and total wreck. One day, I called in 7 times and got disconnected before anyone answered. It is a nightmare trying to contact anyone there ad they don't have any sort of online portal. Oh, and I didn't even mention the buttering up they attempted trying to sell me a new Jeep by saying they wanted to make me an offer on my Jeep since it has really low mileage. I can't imagine slower, more expensive, and less effective service than they provided. And it's not even over yet.

TL:DR: If you have a Jeep, consider bringing it to any service department other than Ed Voyles Chrysler, Dodge, Jeep, Ram of Marietta. If you are looking to purchase a new Jeep, do NOT use Ed Voyles! My wife leased a 2024 Jeep Grand Cherokee 4xe in March of this year from Paulding Chrysler Dodge Jeep Ram, but since Ed Voyles is the closest dealership, that’s where the tow truck would bring it for service. Jim was our service advisor all 3 times the car had issues, and he was absolutely useless as an advisor as he just does not ... Read More

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Google - Aug 15, 2025

TL:DR: If you have a Jeep, consider bringing it to any service department other than Ed Voyles Chrysler, Dodge, Jeep, Ram of Marietta. If you are looking to purchase a new Jeep, do NOT use Ed Voyles! My wife leased a 2024 Jeep Grand Cherokee 4xe in March of this year from Paulding Chrysler Dodge Jeep Ram, but since Ed Voyles is the closest dealership, that’s where the tow truck would bring it for service. Jim was our service advisor all 3 times the car had issues, and he was absolutely useless as an advisor as he just does not ever provide even the basic of communication. The first time we brought the car in was Wednesday, June 25th. My wife (whose car it is) unplugged it from the charger in the garage, went to start the car, and it was completely dead. We understand issues happen, so we weren’t frustrated at this point. Jeep Wave was great and helped coordinate a tow truck to pull the car out of the garage and bring it to the dealership. At this point, we had no prior experience with Ed Voyles, so had no expectations. They ran their diagnostics and said it was a software issue related to the hybrid system (their words). They did what they needed to, and returned the car from us. Less than 1 month later, on Wednesday, July 16th, the same issue happened. We unplugged the car from the charger in the garage, went to start the car, and it was again completely dead. This made us scratch our heads since we thought the dealer "fixed" it the first time. Jeep Wave again was very helpful and had a tow truck come and pull the car out of the garage and bring it back to Ed Voyles. This time, after running their diagnostics, they said that the map light was engaged in the On position. We had, and still have never used the map light. They ended up replacing the car battery, nothing related to the hybrid system as the first time indicated. We thought it was strange that the same issue happened twice, but had two different fixes. We were a little frustrated, but we certainly hoped this was the last of the issues. Again, less than 1 month later, on Wednesday, August 6th, my wife unplugs the car from the charger in the garage, backs the car out of the driveway, and in the middle of the intersection in front of our house, she tries to put the car into Drive from Reverse, and the car completely locks up. The shifter dial was unable to be moved at all into any gear, and the car would not move. The car was stuck in the middle of the intersection in our neighborhood, cars driving by and having to go around. We were able to finally shut the car off and turn it back on so we could pull it back into the driveway, deeming the car unsafe to drive as we weren’t sure if the same thing could happen while driving it. We contacted Jeep Wave again who, for the 3rd time, sent a tow truck to bring the vehicle back to Ed Voyles. The car was dropped off Wednesday afternoon around 3pm, and it wasn’t looked at by anyone until Tuesday, August 12th, at which point we were told it was another software issue that was fixed by some reset. That’s all the information we got other than it was a "transmission issue". When picking up the vehicle, we were told that a technician had declined to speak with us about the issue and why they decided the software update/reset was the proper resolution. We have absolutely no faith in the techs at Ed Voyles anymore with our car, and we’re genuinely afraid to drive it now. And through all this, absolutely nobody, including the general manager himself, John Higham, showed us an ounce of empathy for our situation. I emailed John about the situation, and his only options were to get into a new Jeep or submitting a case for Lemon Law. He showed no reaction to our concerns and treated it like just another business transaction. I understand how important it is to at least align with your customers and make them feel even remotely valued and acknowledged for their issues. But at Ed Voyles? It doesn’t exist. We are extremely disappointed with Ed Voyles, their staff, and Jeep as a whole at this point.

I called today to schedule an oil change for my 2025 day Jeep Wranglet and was told that even though I schedule an appointment, there could be walkens. And I will still have to wait up to one and a 1/2 to 2 hours for my vehicle, to be returned to me. I asked if there was courtesy service to drop me off in the middle of my workday. Back to my place of employment and the employer stated that she wasn't sure if they have the courtesy to drop me off while my vehicle is being taken care of. Regardless outside ... Read More

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Google - Jul 31, 2025

I called today to schedule an oil change for my 2025 day Jeep Wranglet and was told that even though I schedule an appointment, there could be walkens. And I will still have to wait up to one and a 1/2 to 2 hours for my vehicle, to be returned to me. I asked if there was courtesy service to drop me off in the middle of my workday. Back to my place of employment and the employer stated that she wasn't sure if they have the courtesy to drop me off while my vehicle is being taken care of. Regardless outside of that I said, fine. I need to also schedule a service because my brand new 2025, Jeep Wrangler off the show floor it's making a rattling noise. On the front drivers side; can I please schedule within the next week or 2? I was told that 2 appointments cannot be scheduled at the same time, right? I will have to wait until I have my oil change. Then schedule or call in at a later date to schedule. I love my Jeep, but I don't love the service. I find that every time there is something already within less than in 2 months, I had to return my Jeep because water was flooding in on the driver's side. I'm beginning to be a bit concerned that I was sold a lemon.

Terrible service department experience. From management down, this group may know how to work on cars, but they’re terrible with customer service. I set an appointment, verified three times, and even had a confirmation email from the dealership only to find out my appointment wasn’t when I thought it was after I had brought my entire family up there to drop the car off. The service department manager did nothing positive to try to improve the situation only to tell me that my appointment was invalid and needed to come back a week later.

I visited this location with my mother. We spoke with MARIA. We had only briefly looked at a Jeep Compass Latitude and it was clear this car wouldn’t be what we needed. We asked other questions that she had to keep asking her manager about. We waited for her to return only for her to come out and give us info unrelated to our questions. Was told that the car had been thoroughly checked only to discover windshield wiper fluid shooting out of the line. We asked Maria about other cars and she said we had to fill out ... Read More

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Google - Jul 29, 2025

I visited this location with my mother. We spoke with MARIA. We had only briefly looked at a Jeep Compass Latitude and it was clear this car wouldn’t be what we needed. We asked other questions that she had to keep asking her manager about. We waited for her to return only for her to come out and give us info unrelated to our questions. Was told that the car had been thoroughly checked only to discover windshield wiper fluid shooting out of the line. We asked Maria about other cars and she said we had to fill out some paperwork to have one sent over. She said our credit wouldn’t be run until we agreed on numbers. Well, she blatantly lied to us. A few days later I got my Fico score in the mail, informing me that this location had indeed accessed my information. I’ve been messaging her since last week asking her what she did and why she lied to me, letting her know that I thought she was being transparent with me. She took advantage of my trust and I am disgusted. Her coworker MIKE messaged me and let me know he had been responding for her and would tell her to follow up with me but she has been unresponsive. People and practices like this are what’s wrong with the world

Without a doubt the worst customer support experience ever while attempting to buy a vehicle. Long delays in responses ignored request. Lies. I highly recommend everyone look elsewhere when considering buying a vehicle. The professionalism of this organization is amazingly subpar by any standard. Look at their Edmund’s dealer rating!